â€śWe are Obsessed with Customer Serviceâ€ť
Welcome, and thank you for checking us out! Our little shop is located in beautiful, Burlington, Ontario just minutes from downtown and Burlington Beach! Only 30 minutes from the heart of Toronto, we are also easily accessible for anyone in the GTA. My name is Josh, and I have a passion for business, but more than that, I have a passion for happy customers. I started Tools420, initially, as an online shop in 2016 with a focus on offering the community something they could not get anywhere else. I wanted to provide premium products, but being able to offer low â€“ high price points was key for me to be able to service every type of customer. In 2018, we partnered with a leader in the cannabis growing & supply industry. Together, with Burlingtonâ€™s 25 year expert, Frankâ€™s Magic Crops, we opened our first brick and mortar location but our focus remained the same. You see, we feel that with the change in society today, exceptional customer service has become a dinosaur and we want to help bring it back in whatever way we can.
Everyone knows that old saying, â€śTried, Tested and Trueâ€ť. Each and every product we offer, whether online or at our shop, has been carefully selected. Our Tools420 team will test each potential product for ease of use, quality and value. If a product does not meet our high standards, you simply will not see it on our shelves. Once a product has been selected, we do our best to provide you with the best price possible, and don’t forget to ask our experts which products are included in our “price match policy”, this could save you even more! Bottom Lineâ€¦.our bottom line means very little if we donâ€™t have happy customers. We get a thrill out of building relationships and seeing familiar faces coming back time and time again!
So now, youâ€™ve found a product that we have, and you like the priceâ€¦but how long do you have to wait before you have it in your hands? That is the question everyone asks! We offer same-day processing on orders placed before 3 pm EST Monday – Friday to ensure our new happy customer, stays a happy customer. If there is a potential issue with turn around time, our team will contact you to let you know whatâ€™s up, so youâ€™re not left hanging. Products are shipped in discreet packaging and to make the deal even sweeter, we offer free shipping on orders $90+ (before tax). If youâ€™d prefer to pick up your order to eliminate any wait times, we also offer local pick up at our shop for any online orders.