Shipping Policy

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SHIPPING

The prices listed on this website do not include shipping fees. Free shipping option available for Canadian orders more than $100. Free shipping offer does not apply to orders being shipped to the Canadian Territories.  Canada Post Tracked Packet USA discounted to $5 for USA orders over $100.

To protect your privacy we ship in simple,discreet packaging labeled “aromatherapeutic device.”  I

We do our best to ship orders same day or within 24 business hours. Orders that qualify for Free Shipping will be shipped via Expedited Post. if an order is placed on a non-business day, processing time may be increased by 2 business days.

Insured

You can rest in peace knowing that your package comes with automatic $100 insurance. If there are any issues with the package let us know and we’ll do our best to remedy the situation to your approval.

Shipping to Canada

  • Expedited Shipping (2-6 business days): $10
  • FREE shipping on orders more than $100
  • Xpresspost (1-3 business days): $19
  • $9.00 on orders over $100
  • We charge applicable taxes for all Canadian sales

Shipping to United States

  • Canada Post Small Packet USA Air (6-10 business days):  $10.00
  • Free Shipping on order over $100 (No Tracking Number)
  • Canada Post Tracked Packet USA (1-4 business days):$15.00
  • $5 Shipping on orders over $100 (With Tracking)

Local Pickup

Please note, we do not offer local pickup.  All orders are shipped by Canada Post.

SHIPPING & TRANSIT TIME

Canada Post transit times are estimated business days for package transit after dispatch.  You will be notified by email or phone if there is an issue causing a delay in dispatching your order.

TOOLS420.com is unable to control issues due to a natural disaster or delays caused by Canada Post. We do promise to get your package on its way to you within 48 hours of receiving your order… the rest is out of our hands.

CREDIT CARD PAYMENTS

Please note that shipping addresses not matching your credit card billing address may cause a delay in your order, and may require additional verification or another method of payment.

DELIVERY & ORDER STATUS

You can monitor the status of your order, including shipping information and tracking number:

SHIPPING & MISSING PACKAGE POLICY

Shippers are third parties and are out of our control. Lost, damaged and delayed packages are very rare, but will be fully supported by the claim process if they occur. If the investigation proves the item is “lost,” insurance will provide additional security. There is no risk to our customers, however there may be a delay in receiving the shipment.

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