Shipping Policy

At Tools420, we are committed to ensuring a smooth and professional shopping experience. Please review our shipping policy below for details regarding order processing, shipping methods, and delivery

Order Processing

Orders placed before 1 PM EST, Monday to Friday, are processed the same business day. All orders are shipped from our warehouse located at 417 Guelph Line, Burlington, Ontario (near Toronto).

Note: In rare cases, we may ask for additional details to ensure a smooth and secure order process. We’ll work quickly to process your order once the information is provided.

Shipping Rates & Delivery Times

We offer free shipping on orders over $80 and for faster delivery, we provide paid shipping services. Delivery times are estimated by Canada Post/USPS and displayed at checkout. While we strive to dispatch orders within 1 business day, delays caused by natural disasters or courier issues are beyond our control. You will be notified via email or phone if there are any delays with your order.

Please note that delivery dates are estimates provided by the courier service. Tools420 is not liable for shipments that arrive earlier or later than the estimated delivery date. Refunds will not be issued for delays, as delivery timelines are managed by the courier.

Receiving Your Order

For delivery, a resident 21 years of age or older must be available to accept the package. Valid government-issued identification will be required to confirm the recipient’s age.

Credit Card Payments

Shipping addresses that do not match the billing address associated with your credit card may result in delays or require additional verification. In such cases, an alternate payment method may be necessary.

Delivery & Order Tracking

You can monitor the status of your order, including shipping details and tracking numbers, through your registered account or the invoice sent to your email.

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at the time of purchase. If an incorrect address is provided, please notify us within 6 hours of placing the order so we can make the necessary updates.

If the order has already shipped, Tools420 cannot be held responsible for lost or missing packages due to incorrect address information. If the package is returned to us, reshipping costs will be the customer’s responsibility. Alternatively, a partial refund can be issued, with the original shipping cost deducted.

Missing Package Policy

Shipping is managed by third-party carriers, and deliveries are beyond our control. While rare, lost, damaged, or delayed packages will be fully supported through the carrier’s claim process. If an investigation confirms the item is “lost,” insurance will cover the loss. However, delays in receiving the shipment may occur.

If your package status is marked as “delivered” but cannot be located, notify us within 72 hours of the delivery confirmation. This allows us to promptly open an investigation with Canada Post/USPS. Failure to report within this timeframe may limit our ability to assist with recovering the package.

Thank you for choosing Tools420. If you have any questions about our shipping policy, feel free to contact us for assistance.